Refund policy

RETURN AND EXCHANGEย PROCEDURES

To return or exchange a product, please WhatsApp us on +230ย 54844140ย and send a photo of your order. Customer care team will look into your request, and assess if it finds your request genuine and eligible for return. Repost it back to us at 37, Mere Barthelemy Street, Port-Louis, Mauritius if the Customerย care team agrees with your case.

    NOTE:

    • We are only responsible for returns once it reaches our warehouse.
    • All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, Couture.mu will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced.

    ELIGIBILITY CRITERIA FOR A RETURN

    • If your item reached in defective/damaged/ incomplete condition, a refund against return will be issued.
    • Incorrect product has been delivered.
    • The product received is incomplete.

    NON ELIGIBILITY CRITERIAย FOR A RETURN

    • Return if the item is "No longer needed" or "Changed my mind" or "no technical reason but just want to cancel the order" or "you do not like the product after opening the package'.
    • If a product is returned to Kameez City Warehouse in an inadequate condition or if the product is tempered, damaged or the care instructions have been violated, we reserve the right to send it back to you or refuse to issue the refund.

    DISCLAIMER NOTICE

    • Kameez City is not responsible for variation in colour from website photos to original products. Due to photo lightings there may be slight colour variation. Kindly note that couture.mu are only a direct linkage with Pakistani branded clothes partners and we are not liable for any colour variation from actual photos.ย 
    • Kameez City will not cater exchange for any product that has been washed, dried, damaged or stained in any way. This includes items that have been dried or damaged in the dryer.
    • Kameez City is not responsible for bleeding, damage of print or fading of colors due to washing and ironing.

    REFUND

    • All successfully returned items can be exchanged for other merchandise or REFUNDEDย as online store credit only.ย In case of a product being faulty or wrongly delivered, Couture.mu will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced.